Refund policy

All Sales Final

All sales are final. We do not accept returns or exchanges unless an item has been materially misrepresented in its condition compared to the photos or videos provided prior to shipment.

Shipping & Liability

All packages are shipped with tracking information provided via email.

MoreLuxe is not responsible for:

• Customs delays
• Carrier delays
• Lost, stolen, or damaged packages once in the possession of the shipping carrier

Customers are responsible for filing any claims directly with the assigned shipping carrier.

Refunds

Refunds are issued only under the following circumstances:

• The item is no longer available
• The item fails authentication
• The item cannot be shipped due to restrictions beyond our control

Approved refunds will be issued to the original payment method used at checkout.